Thank you for choosing Rosavivaco for your pet products needs! We strive to process and ship all orders in a timely manner, so you can enjoy your purchases as soon as possible.

Shipping Rates:

  • We offer a flat-rate shipping fee of $4.99 for all orders.
  • Free Shipping is available on all orders over $49.99.

Processing Time:

  • All orders are processed within 1-2 business days after the order is placed. Please note that orders are not shipped or delivered on weekends or holidays.
  • During peak periods (e.g., holidays), processing and shipping times may take longer, but we will do our best to get your order to you as quickly as possible.

Shipping Methods:

  • We currently offer standard shipping for all orders. At this time, expedited or international shipping is not available.
  • Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Shipping Address:

  • We ship to the address you provide at checkout. Please ensure that the address is correct before completing your purchase. We are not responsible for lost or undelivered orders due to incorrect addresses.
  • If you need to make changes to your shipping address after your order has been placed, please contact us immediately at service@rosavivaco.com. We will do our best to accommodate changes if the order has not yet been processed or shipped.

Delivery Times:

  • Delivery times will vary depending on your location, but typically, you can expect your order to arrive within 5-7 business days from the ship date for domestic orders.
  • Please note that delivery times are estimates and are not guaranteed. External factors like weather conditions or carrier delays may affect delivery times.

Lost or Damaged Shipments:

  • If your order is lost or damaged in transit, please contact us as soon as possible at service@rosavivaco.com. We will work with the carrier to resolve the issue and either provide a replacement or issue a refund if necessary.
  • Please retain all packaging materials and take photos of any damaged items to assist in the claims process.

International Shipping:

  • Currently, we do not offer international shipping. We only ship within the United States.

Contact Us:

If you have any questions about your order or shipping, feel free to contact us at service@rosavivaco.com. Our team is here to help and ensure a smooth shopping experience.

Thank you for choosing Rosavivaco for your pet product needs!